Privacy Policy

Information We Collect

We collect information needed to operate the marketplace, secure transactions, support users, and comply with legal or payment obligations.

• Account details such as username, email address, password hash, profile image, and merchant profile information.
• Order, ticket, feedback, payout, and wallet activity associated with your account.
• Listing content, pricing, descriptions, images, tags, and merchant storefront settings.
• Technical data such as IP address, browser type, device details, and usage logs.

How We Use Information

We use personal and transactional information to run the platform, deliver features, moderate abuse, process payments, and improve marketplace quality.

• Authenticate users and secure accounts.
• Process purchases, payouts, balances, and order updates.
• Rank, display, and moderate listings.
• Investigate fraud, disputes, abuse, or policy violations.
• Communicate important service, account, and support messages.

Payments and Risk Controls

Payment processing may involve third-party processors, wallet services, fraud tools, identity checks, and compliance reviews.

We may use transaction history, device signals, and account behavior to detect suspicious activity, prevent chargebacks, and protect buyers and sellers.

Cookies and Similar Technologies

We may use cookies, local storage, or similar technologies to maintain sessions, remember settings, protect account access, and understand site performance.

Some analytics or infrastructure providers may also use their own cookies or scripts to support service monitoring and optimization.

When We Share Information

We do not sell personal information as a general business practice. We may share limited information where required to operate the marketplace or comply with law.

• With payment processors, fraud vendors, hosting providers, and infrastructure partners.
• With counterparties to a transaction where order fulfillment requires relevant delivery details.
• With authorities, regulators, or legal advisors when required by law or to protect rights and safety.

Public Information

Some merchant-facing details, such as storefront name, handle, public profile content, listing descriptions, and feedback, may be visible to other users or visitors.

Please avoid posting private or sensitive information in publicly visible listing descriptions, bios, or support replies unless necessary.

Data Retention

We keep information for as long as reasonably necessary to provide services, resolve disputes, comply with payment or tax obligations, enforce policies, and maintain security records.

Retention periods may vary depending on account status, transaction history, disputes, and applicable legal requirements.

Your Choices

You may update certain account details from your dashboard, and you may contact support about account access, corrections, or policy questions.

Some information may remain in backup, fraud, accounting, or legal systems when retention is required for legitimate business or compliance reasons.

Security

We use reasonable technical and organizational measures to protect account data, marketplace records, and payment-related workflows.

No online platform can guarantee absolute security, so you should also protect your password, device access, and linked communication channels.

Children's Privacy

The platform is not intended for users who are not legally permitted to enter into binding digital marketplace transactions in their jurisdiction.

If we learn that information was provided in violation of applicable age or consent requirements, we may restrict the account and remove associated data as appropriate.

Policy Updates

We may revise this Privacy Policy as the platform evolves or legal obligations change. When we do, the updated version will be posted on this page with a revised effective date.

Contact

For privacy questions or requests, use the official contact or support channels listed on EsMarket.cc.